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Key Goal Indicator

by Asli Zengin last modified Apr 25, 2012 14:34
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Definitions

Term:
Key Goal Indicator
Domain: Cross-cutting issues
Engineering and Design
(KM-ED)
Adaptation and Monitoring
(KM-AM)
Quality Definition, Negotiation and Assurance
(KM-QA)
Generic
(domain independent)
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Business Process Management
(KM-BPM)
Key Goal Indicators (KGI) are parameters that state how well services or processes achieve the customers' goals. In this sense, the output of the service provider is differentiated from the outcome obtained by the service users. Typical examples of service and business indicators are response time, process duration, process cost and service availability while some parameters related to KGIs could be financial return, satisfaction, reputation and trust. [Fugini & Siadat, 2010]


Service Composition and Coordination
(KM-SC)




Service Infrastructure
(KM-SI)




Generic
(domain independent)



KGI is an indicator to measure the degree of goal accomplishment. For instance, an indicator to define the accomplishment of a goal, such as "by how may percent" for an abstract goal, "increasing sales," is KGI. By defining "accomplishment" with specific indicators and target values, we can evaluate the actual degree of accomplishment of strategic goals. Based on such evaluation, we can conduct improvements and management (cit. by q-bpm.org)

A Key Goal Indicator (KGI) is a measure of "what" has to be accomplished [COBIT, 2007].

 

Competencies

 

 

 

References


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