User Error
by
Benedikt Liegener
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last modified
Apr 29, 2012 14:54
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filed under:
KnowledgeModel
Definitions
Term: User Error |
Domain: Cross-cutting issues | ||||
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Engineering and Design (KM-ED) |
Adaptation and Monitoring (KM-AM) |
Quality Definition, Negotiation and
Assurance (KM-QA) |
Generic (domain independent) |
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D o m a i n : L a y e r s |
Business Process Management (KM-BPM) |
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Service Composition and
Coordination (KM-SC) |
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Service Infrastructure (KM-SI) |
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Generic (domain independent) |
A User Error is an occasion in which a human operator's planned sequence of mental or physical activities with a system fails to achieve its intended outcome, and cannot be attributed to the intervention of some chance agency. [Reason, 1998] {HOM: Error} |
Competencies
- UniDue: Quality Assurance; http://www.sse.uni-due.de/wms/en/?go=111;
Klaus Pohl, Andreas Metzger
- CITY: Inclusive design and social aspects of computing, Interaction
design and research; http://hcid.soi.city.ac.uk/research/index.html;
Neil Maiden, Angela Kounkou
References
- [Reason, 1998] J. Reason, Human error, Cambridge:Cambridge University Press, 1998.