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Speech Service

by Roger last modified Apr 26, 2012 12:29
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Definitions

Term:
Speech Service
Domain: Cross-cutting issues
Engineering and Design
(KM-ED)
Adaptation and Monitoring
(KM-AM)
Quality Definition, Negotiation and Assurance
(KM-QA)
Generic
(domain independent)
D
o
m
a
i
n
:
L
a
y
e
r
s

Business Process Management
(KM-BPM)




Service Composition and Coordination
(KM-SC)
Services that involve voice information processing or generation [OMELETTE, D2.1]. {GEN: Service}



Service Infrastructure
(KM-SI)




Generic
(domain independent)



Companies and contact centers are recognizing the benefits of telephone-based, speech-enabled automation. This technology reduces the cost and length of calls compared to touch tone applications. Every day, thousands of callers use their own voice to perform business transactions. The Syntellect company offers speech-enabled, self-service solutions that are vital to increase customer satisfactions and decrease customer service costs.[Syntellect]

 

Competencies

  • N/A

References

 
 
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