Speech Service
by
Roger
—
last modified
Apr 26, 2012 12:29
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filed under:
KnowledgeModel
Definitions
Term:
Speech Service |
Domain: Cross-cutting issues | ||||
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Engineering and Design (KM-ED) |
Adaptation and Monitoring (KM-AM) |
Quality Definition, Negotiation and
Assurance (KM-QA) |
Generic (domain independent) |
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D o m a i n : L a y e r s |
Business Process Management (KM-BPM) |
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Service Composition and
Coordination (KM-SC) |
Services that involve voice information processing or
generation [OMELETTE, D2.1]. {GEN: Service} |
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Service Infrastructure (KM-SI) |
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Generic (domain independent) |
Companies and contact centers are recognizing the benefits of telephone-based, speech-enabled automation. This technology reduces the cost and length of calls compared to touch tone applications. Every day, thousands of callers use their own voice to perform business transactions. The Syntellect company offers speech-enabled, self-service solutions that are vital to increase customer satisfactions and decrease customer service costs.[Syntellect] |
Competencies
- N/A
References
- [OMELETTE, D2.1] ICT OMELETTE Project Deliverable D2.1, “State-of-the-art in the field of Mashup concepts”, 22th March 2011, http://www.ict-omelette.eu/c/document_library/get_file?uuid=5d73e842-e6e9-4e11-9a67-f64ffe274800&groupId=48739 (last accessed on the 25th April 2012)
- [Syntellect] "Speech Services", http://www.syntellect.com/pages/services/speech_eng.aspx
(last accessed on the 26th April 2012)