Service Network
by
Rafiq Haque
—
last modified
Apr 25, 2012 15:20
Definitions
| Term: Service Network |
Domain: Cross-cutting issues | ||||
|---|---|---|---|---|---|
| Engineering and Design (KM-ED) |
Adaptation and Monitoring (KM-AM) |
Quality Definition, Negotiation and
Assurance (KM-QA) |
Generic (domain independent) |
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| D o m a i n : L a y e r s |
Business Process Management (KM-BPM) |
Service networks comprise of large numbers of long-running,
highly dynamic complex end-to-end service interactions reflecting
asynchronous message flows that typically transcend several
organizations and span geographical locations. The term complex end-to-end service interaction signifies a succession of automated business processes, which are involved in joint inter-company business conversations and transactions across a federation of cooperating organizations. [CD-JRA-2.1.3] Service networks are in essence open, complex and fluid, socioeconomic systems of organizations and processes, and consume materials including people, software systems, computing devices and infrastructures, organizations and shared information, such as business rules, regulations, measures and methods. [CD-JRA-2.1.4] |
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| Service Composition and
Coordination (KM-SC) |
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| Service Infrastructure (KM-SI) |
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| Generic (domain independent) |
A service network is a collection of people and information brought together on the internet to provide a specific service or achieve a common business objective. It is an evolving extension of service systems and applies Enterprise 2.0 technologies, also known as enterprise social software, to enable corporations to leverage the advances of the consumer internet for the benefit of business. [Wikipedia] | ||||
Competencies
- Tilburg: E-Business; http://www.tilburguniversity.nl/eriss/research/;
Willem-Jan van den Heuvel, Mike Papazoglou, Yan Wang
