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Class of Service

by Osama Sammodi last modified Apr 26, 2012 16:03
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Definitions

Term:
Class of Service
Domain: Cross-cutting issues
Engineering and Design
(KM-ED)
Adaptation and Monitoring
(KM-AM)
Quality Definition, Negotiation and Assurance
(KM-QA)
Generic
(domain independent)
D
o
m
a
i
n
:
L
a
y
e
r
s

Business Process Management
(KM-BPM)




Service Composition and Coordination
(KM-SC)




Service Infrastructure
(KM-SI)




Generic
(domain independent)


Class of Service, which is also commonly known as service level, means the discrete variation of the complete service and quality provided by one service [CD-JRA-1.3.3] [Tosic et al. 2003] {SYN: Service Level} {ETC: Service Level Objective, Service Level Agreement (SLA)}

 

Competencies

 

References



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