Business Process Measurement
by
Benedikt Liegener
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last modified
Apr 25, 2012 11:53
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filed under:
KnowledgeModel
Definitions
Term: Business Process Measurement |
Domain: Cross-cutting issues | ||||
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Engineering and Design (KM-ED) |
Adaptation and Monitoring (KM-AM) |
Quality Definition, Negotiation and
Assurance (KM-QA) |
Generic (domain independent) |
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D o m a i n : L a y e r s |
Business Process Management (KM-BPM) |
Business Process Measurement refers to the
activity of aggregating process data in business-oriented metrics such
as key performance indicators
and balanced scorecards. It is part of Business Process Analysis,
Monitoring and Auditing. [Papazoglou & Ribbers, 2006], [Leymann 2000]. |
|||
[Leymann
2000]Service Composition and Coordination (KM-SC) |
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Service Infrastructure (KM-SI) |
|||||
Generic (domain independent) |
Competencies
- USTUTT: Business Process Management; http://www.iaas.uni-stuttgart.de/indexE.php; Frank Leymann, Branimir Wetzstein
- Tilburg: Business Process Management; http://www.tilburguniversity.nl/eriss/research/; Willem-Jan van den Heuvel, Khoa Nguyen, Oktay Turetken, Mike Papazoglou
References
- [Papazoglou & Ribbers, 2006] M. P. Papazoglou, and P. M. A. Ribbers, “e-Business: Organizational and Technical Foundations”. J.Wiley & Sons, April 2006.
- [Leymann 2000] Leymann, F., Roller, D., Production Workflow.
Concepts and Techniques. Prentice Hall PTR. Upper Saddle River. New
Jersey 07458, 2000.