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ICSE 2012
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Final Workshop @ ICSE 2012

Proceedings are availabe from here.

 

Service Level Agreement Negotiation

by Kyriakos Kritikos — last modified Apr 29, 2012 14:50
— filed under:

Definition of the term Service Level Agreement Negotiation

Definitions

Term:
Service Level Agreement Negotiation
 Domain: Cross-cutting issues
Engineering and Design
(KM-ED)		 Adaptation and Monitoring
(KM-AM)		 Quality Definition, Negotiation and Assurance
(KM-QA)		 Generic
(domain independent)
D
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m
a
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n
:
L
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s
 Business Process Management
(KM-BPM)
While business goals change, the contract must be renegotiated among partners for adaptation. Then the SLAs must be renegotiated, too. The SLAs must be quantitatively consistent with the new KPI constraints.

Service Composition and Coordination
(KM-SC)



Service Infrastructure
(KM-SI)

WS-Agreement is an OGF proposal for a language and protocol to agree on service usage details. The WS-Agreement protocol is based on a single round "offer, accept" message exchange. More sophisticated negotiation protocols can be established using auctions or contract net from multi-agent systems.
Generic
(domain independent)		 Service Level Agreement (SLA) Negotiation is a process carried out between Service Providers and Requesters by formulating, exchanging and evaluating a number of SLA proposals that may end with the stipulation of a contract in the form of an SLA. [CD-JRA-1.1.2] {ETC: Service Level Agreement} 
SLA Negotiation is viewed as the interaction among participants in the context of deriving mutual commitment of the terms and conditions declared in aSLA. 


 

Competencies

 


 

References

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