Quality of Business (QoBiz)
by
Osama Sammodi
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last modified
Apr 27, 2012 09:57
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filed under:
KnowledgeModel
Definitions
Term: QoBiz |
Domain: Cross-cutting issues | ||||
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Engineering and Design (KM-ED) |
Adaptation and Monitoring (KM-AM) |
Quality Definition, Negotiation and
Assurance (KM-QA) |
Generic (domain independent) |
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D o m a i n : L a y e r s |
Business Process Management (KM-BPM) |
Quality of Business (QoBiz) are quality attributes pertaining to business considerations such as the service provider's revenue/profit, satisfaction [van Moorsel, 2001], [CD-JRA-1.3.3]. | |||
Service Composition and
Coordination (KM-SC) |
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Service Infrastructure (KM-SI) |
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Generic (domain independent) |
References
- [CD-JRA-1.3.3] "Initial Concepts for Specifying End-to-End Quality Characteristics and Negotiating SLAs"
- [van Moorsel, 2001] Aad van Moorsel: Metrics for the Internet Age: Quality of Experience and Quality of Business, Software Technology Laboratory, HP Laboratories Palo Alto, HPL-2001-179, 2001.