Closed SLA
by
Osama Sammodi
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last modified
Apr 26, 2012 11:40
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filed under:
KnowledgeModel
Definitions
Term: Closed SLA |
Domain: Cross-cutting issues | ||||
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Engineering and Design (KM-ED) |
Adaptation and Monitoring (KM-AM) |
Quality Definition, Negotiation and
Assurance (KM-QA) |
Generic (domain independent) |
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D o m a i n : L a y e r s |
Business Process Management (KM-BPM) |
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Service Composition and
Coordination (KM-SC) |
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Service Infrastructure (KM-SI) |
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Generic (domain independent) |
Closed SLA is a
set of clauses that can be used for contract monitoring and enforcement
and that, most importantly, reflect the agreement between the service
offer of the provider and the requirements of the service requestor
[Comuzzi & Pernici, 2008] |
Competencies
- N/A