Business Activity Monitoring (BAM)
by
Benedikt Liegener
—
last modified
Apr 26, 2012 11:55
—
filed under:
KnowledgeModel
Definitions
| Term: Business Activity Monitoring |
Domain: Cross-cutting issues | ||||
|---|---|---|---|---|---|
| Engineering and Design (KM-ED) |
Adaptation and Monitoring (KM-AM) |
Quality Definition, Negotiation and
Assurance (KM-QA) |
Generic (domain independent) |
||
| D o m a i n : L a y e r s |
Business Process Management (KM-BPM) |
Business
Activity
Monitoring requires that the Business Process design defines which kind
of information need to be monitored. |
Business Activity Monitoring can be
used to detect violation or deviation of Quality of Service Level
agreed by a specific Business Process. Then It triggers
notification to reasoning engine to do Self-Configuration. It can also
trigger notification to business users when Adaptation can not be done
automatically. |
Business Activity Monitoring (BAM) refers to near
real-time monitoring of business activities, measurement of key performance indicators
(KPIs), their presentation in dashboards that provide automatic and
proactive notification in case of deviations and violations. In the
context of BAM, “business activities” are instances of business processes that can be implemented,
for instance, as Service Orchestration in a BPMS
made of activities implemented across workflow systems, ERP systems and legacy
applications, possibly spanning across organizational boundaries. BAM
software gathers information from the monitored business activities in
the shape of low-level events that are aggregated into high-level
events (a.k.a. business events) and that are analyzed to compute KPIs.
Deviations from the acceptable values for the KPIs triggers
notification to business users, who are expected to take appropriate
measures. [PO-JRA-1.2.1] {SYN: BAM} Business Activity Monitoring is the ability to automatically monitor events associated with specific activities in an executing business process [INTEROP]. |
|
| Service Composition and
Coordination (KM-SC) |
|||||
| Service Infrastructure (KM-SI) |
|||||
| Generic (domain independent) |
|||||
Competencies
- USTUTT: Business Process Management; http://www.iaas.uni-stuttgart.de/indexE.php; Branimir Wetzstein
- UCBL: Business Process Management and Service composition; http://liris.cnrs.fr/bd/; Salima
Benbernou,Mohsen Rouached,Emmanuel Coquery, Mohand-Said Hacid
- TUW: Dependency Analysis in the context of BAM; http://www.infosys.tuwien.ac.at/;
Schahram Dustdar, Philipp Leitner
References
- [PO-JRA-1.2.1] State of the Art Report, Gap Analysis of Knowledge on Principles, Techniques and Methodologies for Monitoring and Adaptation of SBAs
- [INTEROP] INTEROP Network of Excellence
